Fleetnetics Terms of Service

Last Updated: 2 March 2026

These Terms of Service (“Agreement”) govern access to and use of the Fleetnetics Service provided by DewTouch Innovations Pte. Ltd. (“DewTouch”, “we”, “us”, “our” or “Company”). By accessing or using Fleetnetics, you agree to be bound by this Agreement.

Please also review our Privacy Policy, which explains how we collect, use, and protect personal data. By using the Service, you consent to the practices described in the Privacy Policy.

1. Definitions

1.1 Service

The Fleetnetics cloud-based automotive ERP platform provided by DewTouch Innovations Pte. Ltd. at https://www.fleetnetics.com/, including all features, modules, functionality, updates, and related services.

1.2 Customer

The individual or legal entity subscribing to the Service.

1.3 Authorized Users

Employees, contractors, or representatives authorized by Customer to access and use the Service.

1.4 Customer Data

All data, records, information, files, and materials submitted to, uploaded to, stored in, or processed through the Service by Customer or its Authorized Users, including but not limited to:

Customer records
Vehicle records
Financial and accounting data
Rental and workshop data
Transaction records
Operational information

1.5 DewTouch Materials

The Service and all related software, source code, object code, databases, designs, layouts, algorithms, documentation, technology, and intellectual property owned or licensed by DewTouch, excluding Customer Data.

1.6 Agreement

These Terms together with any Subscription Agreement or Contract executed between the parties.

2. User Account

When you create an account, you must provide accurate, complete, and current information.
You are responsible for safeguarding your password and for all activities under your account.
Do not share your password or allow unauthorized access. Notify us immediately if you suspect any breach.
Usernames must not infringe the rights of others or be offensive, vulgar, or obscene.
You may not access the Service through automated means (bots, scripts) or use the Service for illegal purposes.
Any breach of these rules may result in suspension or termination of your account.

3. Access and Use

DewTouch grants Customer a limited, non-exclusive, non-transferable, non-sub licensable right to access and use the Service during the subscription term for internal business operations.

Customer shall not:

Reverse engineer or decompile the Service
Attempt unauthorized access
Interfere with system integrity or security
Use the Service for unlawful purposes
Upload malicious code
Harass others, impersonate another person, collect or extract data without authorization, distribute spam or viruses, or engage in activities that compete with or harm DewTouch or the Service

By using the Service, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal data.

4. Fees and Subscription

Customer agrees to pay all fees specified in the applicable Agreement / Contract.
Fees are non-refundable unless otherwise stated.
Non-payment may result in suspension or termination of access.

5. Customer Data

5.1 Ownership

Customer retains all right, title, and interest in Customer Data. DewTouch acknowledges that it does not claim any ownership of Customer Data.

5.2 Lincense to Process

Customer grants DewTouch a license to use, copy, transmit, store, analyse, and back up all data submitted through our services, including personal data of yourself and others, solely to:

Enable you to use our Service
Provide and maintain the Service
Support Customer
Improve the Service
Comply with legal obligations

This license terminates upon termination of the Agreement, subject to reasonable data retention practices.

5.3 Customer Resposibility

Customer is responsible for:

Accuracy and legality of Customer Data
Obtaining necessary rights and consents
Compliance with applicable data protection laws

6. Data Protection Law (PDPA - Singapore)

Customer acts as the data controller; DewTouch acts as a data intermediary processing personal data on behalf of Customer.
DewTouch will process personal data only for purposes of providing the Service and in accordance with Customer’s instructions.
DewTouch implements reasonable security measures to protect personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
Customer remains responsible for obtaining all necessary consents and notifications under the PDPA.

7. Intelectual Property

7.1 Ownership of Service

DewTouch retains all right, title, and interest in the Service and DewTouch Materials, including all intellectual property rights. No rights are granted except as expressly stated.

7.2 Trademarks and Branding

All trademarks, service marks, logos, trade names, and branding used in connection with the Service (“Marks”) are the property of DewTouch. Customer shall not use DewTouch’s Marks without prior written consent. Nothing in this Agreement grants Customer any ownership rights in the Marks.

8. Third-Party Websites, Content, and Payments

Our Product may include links to third-party websites or content (“Third-Party Content”) and may connect you to third-party payment providers for transactions. We do not control, endorse, or guarantee the accuracy, legality, or quality of any Third-Party Content or websites. Your use of any third-party website, content, or service is at your own risk.

All payments are made directly through third-party payment providers, and your use of their services is governed by their terms and policies. We are not responsible for any errors, delays, charges, refunds, or other issues arising from transactions with third-party providers. By using our Product to access third-party content or make payments, you acknowledge that these interactions are between you and the third party, and we disclaim any liability related to such content, websites, or transactions.

You should review the terms and privacy policies of any third-party website, content, or payment provider before use.

9. Confidentiality

Each party shall keep confidential non-public information disclosed by the other party and use it only for purposes of this Agreement. Confidential information excludes information that:

is publicly available,
was already known,
is independently developed, and
is required to be disclosed by law.

10. Warranties

The Service is provided “as is” and “as available.”
DewTouch does not guarantee the Service will be uninterrupted or error-free or meet all Customer requirements.
To the maximum extent permitted by law, DewTouch disclaims all implied warranties, including merchantability and fitness for a particular purpose.
We do not warrant the performance or availability of third-party websites, content, or payment services accessed via the Service.

11. Limitation of Liability

To the maximum extent permitted by law:

DewTouch shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business interruption.
DewTouch is not liable for any issues arising from third-party content, websites, or payment providers.
Nothing in this Agreement excludes liability that cannot be excluded under Singapore law.

12. Indemnification

Customer agrees to indemnify, defend, and hold harmless DewTouch, its affiliates, officers, and employees from any claims, damages, losses, or expenses arising from Customer’s use of the Service in violation of this Agreement or applicable law.

13. Termination

Either party may terminate for material breach not cured within 30 days or if the other party becomes insolvent.

Upon termination:

Customer access will cease.
Customer may request export of Customer Data within 30 days.
DewTouch may delete Customer Data thereafter in accordance with retention policies.

14. Changes to Terms

DewTouch may update these Terms from time to time. If a change is material, we will provide notice via email or in-app notification at least 30 days prior to the change. For changes that, in DewTouch’s reasonable discretion, are not material, we may implement them without prior notice. Continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms.

15. Severability and Waiver

If any provision is found invalid or unenforceable, the remainder remains in effect.
Failure to enforce any right does not constitute a waiver of that right.

16. Dispute Resolution

Parties shall attempt to resolve disputes in good faith.
Any unresolved disputes will be subject to the exclusive jurisdiction of the courts of Singapore.

17. Governing Law

This Agreement is governed by and construed in accordance with the laws of Singapore.

DewTouch Innovations Pte. Ltd.

231 Mountbatten Road, Block B, #03-07/08, Singapore 397999