Fleetnetics Privacy Policy

Last Updated: 2 March 2026

Fleetnetics is operated by DewTouch Innovations Pte. Ltd. (“DewTouch”, “we”, “us”, “our” or “Company”). We are committed to protecting your personal data and respecting your privacy rights in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our website (https://www.fleetnetics.com/), applications, and related services (collectively, the “Service”).

This notice applies to all users of the Service, including customers, vendors, and authorized personnel. If you do not agree with this Privacy Policy, please discontinue use of the Service.

1. What Information We Collect

1.1 Personal Information You Provide

We may collect:

Account & Business Information

Name
Email address
Phone number
Login credentials
Company name and address
Billing details

Operational Data

Vehicle records
Order records

Driver Information (via SingPass or verification systems)

NRIC / FIN (collected only where permitted under applicable law and where necessary)
Driving licence details
Identity verification data

Financial Information

Payment details
Invoices
Transaction records

Payment card or banking details are processed directly by our third-party payment providers. DewTouch does not store full credit card information unless explicitly stated. Transactions are subject to the terms and privacy policies of the relevant payment provider.

Support Communication

Emails
Chat messages
Feedback and inquiries

You are responsible for ensuring that the personal data you provide is accurate and kept up to date.

1.2 Information Collected Automatically

When you use the Service, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Usage patterns and log data
Approximate location (based on IP or GPS, where enabled)
Cookies and similar tracking technologies

Sensitive personal data (e.g., NRIC/FIN, driving licenses) is collected only where necessary for identity verification, legal compliance, or operational purposes. Such data is encrypted in storage, access is limited to authorized personnel, and retention is minimized according to PDPA and internal retention policies.

2. How We Use Your Information

We collect and use personal data for purposes including:

Providing, operating, and improving the Service
Managing accounts and subscriptions
Processing payments and billing
Identity verification (including via SingPass where applicable)
Responding to support inquiries
Complying with legal and regulatory obligations
Sending service-related notices
Sending marketing communications (only with consent, where required)

Sensitive personal data, including NRIC/FIN, is collected and used strictly in accordance with PDPA requirements and only where necessary for identity verification, legal compliance, or operational purposes.

We rely on one or more of the following legal bases under the PDPA:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business purposes permitted under law

Data Intermediary Role

Where DewTouch processes personal data on behalf of a Customer (for example, driver, vehicle, rental, or operational data entered into the Service by the Customer), DewTouch acts as a data intermediary under Singapore’s PDPA. In such cases, we process personal data solely on the Customer’s instructions and for the purpose of providing the Service.

Enterprise Customers may request a copy of our Data Processing Addendum (DPA), which outlines our data processing practices, security measures, breach notification procedures, and compliance with applicable data protection laws.

3. How We Share Your Information

We do not sell personal data.

We may disclose personal data:

To affiliates and service providers (e.g., hosting, billing, analytics, customer support) under confidentiality and data protection obligations
To payment providers for transaction processing
To regulatory authorities or law enforcement where required by law
In connection with mergers, acquisitions, restructuring, or sale of assets

Our disclosure of personal data to third-party service providers is limited to what is necessary for them to perform services on our behalf.

Cross-Border Transfers

Personal data may be transferred outside Singapore. Where we do so, we ensure that the recipient provides a standard of protection comparable to the PDPA through contractual safeguards or other legally recognized mechanisms.

4. Cookies and Tracking

We do not sell personal data.

We may disclose personal data:

To affiliates and service providers (e.g., hosting, billing, analytics, customer support) under confidentiality and data protection obligations
To payment providers for transaction processing
To regulatory authorities or law enforcement where required by law
In connection with mergers, acquisitions, restructuring, or sale of assets

Our disclosure of personal data to third-party service providers is limited to what is necessary for them to perform services on our behalf.

Cross-Border Transfers

5. Data Retention

We retain personal data only as long as necessary to:

Fulfil the purposes outlined in this Policy
Provide the Service
Comply with legal, accounting, or regulatory obligations
Resolve disputes and enforce agreements

Upon termination of the Service, personal data will be retained only as required for legal, accounting, or regulatory purposes, after which it will be securely deleted or anonymized.

6. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

However, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

In the event of a personal data breach, DewTouch will notify affected Customers and take corrective measures without undue delay to comply with PDPA requirements.

7. Information From Minors

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will take appropriate steps to delete it.

8. Your Privacy Rights

Under Singapore’s PDPA, you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Withdraw consent to certain uses of personal data (subject to legal or contractual restrictions)

Where DewTouch processes personal data on behalf of a Customer, requests for access, correction, or deletion should be directed to the relevant Customer (for example, your employer, workshop, or rental company). We will assist the Customer in responding to such requests where required by law.

You may also:

Update account information by contacting us
Opt out of marketing communications via unsubscribe links
Manage cookies through browser settings

Requests may be sent to the contact details below. We will respond within a reasonable time and no later than [30] business days, unless otherwise permitted by law.

9. Third-Party Integrations

Fleetnetics may integrate with third-party services such as payment gateways, cloud hosting providers, analytics platforms, or government verification systems (e.g., SingPass).

These third parties may process personal data in accordance with their own privacy policies. We encourage you to review their privacy practices.

While we select reputable service providers and implement contractual safeguards, DewTouch is not responsible for the independent data handling practices of third-party services.

10. Updates to this Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated via email, in-app notification, or website updates. Continued use of the Service after updates constitutes acceptance of the revised Policy.

11. Contact Us

For questions, access requests, corrections, or complaints regarding your personal data, you can contact us at sales@dewtouch.com.