Customer Management
Understand Every Customer, Nurture Relationships
The Customer module provides a complete view of each customer, including basic profile details, reminders, and full transaction history. With centralized records, your team can respond faster, personalize service, and manage every customer with confidence.
4.9
Trusted by Automotive Companies Across South East Asia
Interactive Communication with Customers
Give customers real-time update on their bookings, records, and transactions. Seamlessly send out SMS, email or WhatsApp messages to boost transparency and keep customer informed.
Lead & Contact Management
Manage lead, prospect and referral lists effortlessly.
Segment customers group, track relationships, and handle transactions for individual or corporate clients.
Single Source of Truth
Store key activities, reminders, data privacy preferences, and transaction history in one place. Equip your team with the right context to respond faster, manage expectations, and deliver a better customer experience.
Know Your Customers, Serve them Better, Build Trust
Optimize Customer Insight, Elevate Service Performance
Unlock complete customer visibility, reduce administrative workload, and deliver consistent, personalized service with Fleetnetics Customer Management.
Customer
Keep track of your customers with built-in advanced search function. Retrieve history, search for blacklisted companies, and update profiles.
Supplier
Manage all your supplier's details in the system for easy reference.
Case / Enquiries
Receive reports of accidents and various statuses related to the vehicle for centralized view.
User
Manage user accounts with different user access roles.
Calendar Alerts
Regardless of the day, week or month, get an overview of various statuses.
Vehicle Settings
Manage different types of vehicle. Upload and view the default vehicle layout.
Vehicle Management
See all your up-to-date vehicle information. Get history of COE, Road Tax, Accident Records at a glance.
Email Notification
Send automated rule-based email notifications to your customers.
Document
Add, update and search documents with certain user roles.
Reports
View all your reports in a single glance.
Accelerate Growth With a Unified Customer Management Platform
Gain a complete view of every customer. Streamline interactions, improve service quality, and enhance retention with Fleetnetics Customer Management.
Saves processing time
Automate quotations, POS transactions, goods returns, purchasing, and stock-taking so your team spends less time on manual updates and more time serving customers.
Real-time inventory visibility
Monitor parts quantity by branch or warehouse, receive restocking notifications, and track movements and transfers from a single dashboard—or via handheld app when you are on the move.
Tighter cost and pricing control
Keep a close eye on inventory and non-inventory parts and equipment value, with accurate pricing, GST adjustment, and cost accruals feeding directly into your financials.
Accurate fulfilment and logistics
Generate exportable packing lists, manage CDO deliveries more easily, and allocate items to the correct branch or customer with clear, traceable documentation.
Real results. Real stories.
Experience the transformation from improved workflows to remarkable profit growth — see why automotive shop owners trust Fleetnetics to power their operations.
Software is very sensitive in inventory tracking and has accurate credit data.
Fleetnetics is a very good tool, where you want to integrate all the operation, from front to back-end.
The solution not only drives our leasing business to a greater height, it also improves our productivity as well as gaining better relationship with our customers.
Frequently Asked Questions
Built In Singapore For Automotive Businesses Across Southeast Asia
DewTouch Innovations has been developing Fleetnetics and its ecosystem since 2012, supporting rental and leasing companies, workshops, spare parts distributors and fleet operators across the region.
Why teams trust it?
Fleetnetics connects the front counter, the workshop, the warehouse and the accounts team on one platform, so every department works from the same record rather than its own version of it.
End-to-end traceability
Every stage connects, so your team can follow a vehicle, a job or an order from the first enquiry through to the closing invoice.
Proven at scale
Automotive businesses have used Fleetnetics to maintain over 450,000 vehicles, process more than 1.3 million workshop jobs and manage over 180,000 rental agreements. These stats are cumulative since 2012.
Built for how the region works
Singpass identity verification, GST handling, multi-currency and multi-branch operation are part of the platform. You are not adapting software written for another market to local requirements.
Supported by the team that builds it
Fleetnetics is developed in Singapore by DewTouch Innovations. Onboarding, configuration and product questions go to the people who wrote the system, not to a reseller.
