Customer Management

Understand Every Customer, Nurture Relationships

The Customer module provides a complete view of each customer, including basic profile details, reminders, and full transaction history. With centralized records, your team can respond faster, personalize service, and manage every customer with confidence.

4.8

Trusted by Automotive Companies Across South East Asia

Interactive Communication with Customers

Give customers real-time update on their bookings, records, and transactions. Seamlessly send out SMS, email or WhatsApp messages to boost transparency and keep customer informed.

Lead & Contact Management

Manage lead, prospect and referral lists effortlessly.
Segment customers group, track relationships, and handle transactions for individual or corporate clients.

Single Source of Truth

Store key activities, reminders, data privacy preferences, and transaction history in one place. Equip your team with the right context to respond faster, manage expectations, and deliver a better customer experience.

Know Your Customers, Serve them Better, Build Trust

Centralize customer information, track interactions, and deliver personalized service that strengthens long-term relationships.

Optimize Customer Insight, Elevate Service Performance

Unlock complete customer visibility, reduce administrative workload, and deliver consistent, personalized service with Fleetnetics Customer Management.

Work Order

Workshop Management Module provides visibility of the real-time status of every workshop job, which includes assigning of mechanics on various jobs and tracking parts movement

Service Item

Add, update and search various services like items operations or service packages.

Quotation (WS)

Add, update and search for different servicing jobs or quotations, and we can generate and issue professional emails to your customers.

Check In / Out

Facilitates a paperless check-in and check-out procedure by uploading actual images of the car and indicating conditions.

Estimation Module

Compile and email a list of estimated service items for your insurance partners with just a few clicks.

Mechanics

Manage your mechanics and their jobs intelligently.

Appointment

Allow customers to reach out to you directly through booking appointments online

Customer Portal

Makes keeping track of workshop jobs easier, organized and convenient. You can receive quotations and alerts of upcoming servicing, track invoices and view vehicle history.

Warranty Package

Keep track of warranties on invoice and categorize them into different warranty packages.

Accident

Allow you to provide additional service to your customers by recording details of their vehicle accidents for subsequent insurance claims submission.

Commission (WS)

Effectively calculate and record commission for individual mechanics for every car repaired. Maximize accuracy and save time by keeping a detailed record of all commissions.

Insurance Claim

Save time by submitting your insurance claim through our system. We keep our process as simple as possible to bring your claim to a fair settlement.

Customer

Keep track of your customers with built-in advanced search function. Retrieve history, search for blacklisted companies, and update profiles.

Supplier

Manage all your supplier's details in the system for easy reference.

Case / Enquiries

Receive reports of accidents and various statuses related to the vehicle for centralized view.

User

Manage user accounts with different user access roles.

Calendar Alerts

Regardless of the day, week or month, get an overview of various statuses.

Vehicle Settings

Manage different types of vehicle. Upload and view the default vehicle layout.

Vehicle Management

See all your up-to-date vehicle information. Get history of COE, Road Tax, Accident Records at a glance.

Email Notification

Send automated rule-based email notifications to your customers.

Document

Add, update and search documents with certain user roles.

Reports

View all your reports in a single glance.

Sales Module (Quotation)

Detailed quotation and order functionality for both inventory and non-inventory parts with automatic GST adjustment.

Point-of-Sale (POS)

The user-friendly interface makes navigation and the selling process straightforward. Any transaction made will be connected to your inventory and accounting automatically.

Goods Return

Goods return inwards or outwards are automatically accounted for, and changes will be recorded and updated instantly.

Pricing

Monitor various inventory parts, non-inventory parts and equipment value to control what you buy and sell.

Packing List

Exportable packing list is generated effortlessly, allocating items to where they belong.

Purchasing Modules

Takes complete control of the procurement workflow from generating supplier purchase orders to tracking and issuing invoices. It provides latest parts pricing, cost accrual, parts receivables as well as quality control.

Parts Monitor

Monitor parts quantity and get restocking notification from specific branch.

Handheld App

With our mobile app, it allows you to track your business and inventories on the move.

Stock Taking

Monitor the quantity of available physical stock and generate stock-take report without breaking a sweat.

Multiple Warehouse

Improve internal operations with real-time warehouse management that comes with individual warehouses or racks monitoring and movement tracking.

Inventory Management

Improve your inventory and warehouse organization with our effective and efficient system. Get complete traceability of your stocks level, movements from multiple locations, and inventory profitability.

Parts Transfer

Supervise and monitor the movement of all your inventories virtually through the screen of your phone.

Reordering

Fleetnetics will calculate and recommend reorder quantity based on information retrieved within the system.

QR / Barcode

Simply point to the QR or barcode you want to scan, and the item will be captured in the system; boosting productivity tremendously.

Accounts Receivable

Manage and generate reports on customer’s accounting records in the form of payments, invoices, refunds, credit and debit notes.

Accounts Payable

Manage supplier accounting records, issue payments, create invoices and more.

Accounts Modules

Maintain general ledger, reconcile monthly balance sheet, and retain journal entries. Our system also supports GST submission and integration with Assets Inventories.

Deposit Invoice

Generate non-tax invoices upon partial payment instantaneously.

Reports

Generate a dozen of financial reports, which can be exported to Excel sheets while keeping the formats and formula, just a few clicks. Take the hassle out of filing reports via traditional methods.

Asset

Retrieve accurate and comprehensive overview of profit and loss. Easily run reports for the administration of assets and monitor closely on costs.

Multi-Currency

Support multiple currency for different countries with input on currency conversion rate.

Pro Forma Invoice

Issue Pro Forma Invoices that can be used to invoice internal customers or customer to collect deposit. Monitor Pro Forma Invoice status.

Batch Payment

Manage payment allocation and apply payments to multiple invoices in one transaction.

Late Payments

Monitor your customer's payment status and calculate estimated billing including penalties.

Quotation

Supports various types of quotations, including long term and short term to satisfy the need of your customers.

Advanced Booking

Utilizes your vehicle to the maximum by planning schedules ahead.

Rental Agreement

A consolidated list of rental agreement to help you keep track of various statuses with a button away to issue invoice or email payment notice.

Check Out / In

Minimizes disputes by keeping detailed records of car conditions, and concerns on uploaded images.

Non-Revenue Trip

With our NRT function, you can retrieve detailed usage information of your vehicle: allowing you to pass the traffic.

Promotion

Manages explicit offers for a limited time and period dedicated to your valued customers.

Batch Invoice

Generate due invoices as of effective date, saving you lots of time.

Hire Purchase

Contains the penalty charges from early redemption, interest amount and asset liabilities at your fingertips.

Vehicle Transfer

Gain full traceability that allows you to keep a close eye on your vehicle movements. Browse through detailed records to get a clear overview of the vehicle and its history.

Commission (Rental)

Effectively calculates and records commission for individual salesperson for every Rental Agreement signed. Maximize accuracy and save time by keeping a detailed record of all commissions.

Extra Items

Oversee that your customer’s request for add-on items like baby seats, GPS and others are fulfilled to enhance customer experience.

P&L Report

With just a few clicks, we can help you produce an accurate and professional profit and loss statement.

Campaign Discount

Generates campaigns and keeps track of the discounts accordingly with ease.

Front-end Booking

Supports a fully responsive and user friendly booking engine that appeals to your customers, omitting the need to go through phone calls.

SMS / E-mail Alert

Create and select pre-written templates with just a click. Send text or email reminders to get customers notified promptly.

Document Tracking

Identify last person to print the document.

Digital Signature

Pen down signature anytime and anywhere; cutting down waiting time for documents to be signed and receive authorization with just a few clicks.

Multiple Branches

Manage business health from different branches instantaneously. Prevent unforeseen circumstances and improve situations while making smart decisions.

Approval Function

A multiple tier approval system to perform various tasks. Receive notifications on pending approval requests.

Field Engineering

Mobile interface to allow onsite update of workshop jobs.

Shareable Link

Share information anytime with a simple URL.

Traffic Fines / Summons

Tracking of violations incurred can be recorded for user’s added security.

Dispatch Chatbot

Receiving rental requests made easier helping you anticipate upcoming requests and sort them out more efficiently.

WhatsApp Business

Send template messages to automate vehicle checkout notification, promotional offers and important notices to your customers.

Gossip List

You can search community background checks on individual drivers or companies before renting out vehicles.

Credit Report

You can purchase and retrieve Reports from Credit Bureau directly within Fleetnetics and archive them within the system seamlessly.

Accelerate Growth With a Unified Customer Management Platform

Gain a complete view of every customer. Streamline interactions, improve service quality, and enhance retention with Fleetnetics Customer Management.

Saves processing time

Automate quotations, POS transactions, goods returns, purchasing, and stock-taking so your team spends less time on manual updates and more time serving customers.

Real-time inventory visibility

Monitor parts quantity by branch or warehouse, receive restocking notifications, and track movements and transfers from a single dashboard—or via handheld app when you are on the move.

Tighter cost and pricing control

Keep a close eye on inventory and non-inventory parts and equipment value, with accurate pricing, GST adjustment, and cost accruals feeding directly into your financials.

Accurate fulfilment and logistics

Generate exportable packing lists, manage CDO deliveries more easily, and allocate items to the correct branch or customer with clear, traceable documentation.

Real results. Real stories.

Experience the transformation from improved workflows to remarkable profit growth — see why automotive shop owners trust Fleetnetics to power their operations.

Software is very sensitive in inventory tracking and has accurate credit data.

Fleetnetics is a very good tool, where you want to integrate all the operation, from front to back-end.

The solution not only drives our leasing business to a greater height, it also improves our productivity as well as gaining better relationship with our customers.

Grow with the #1 Automotive ERP Software in Asia

Discover the all-in-one platform built for modern automotive industry. Save time, boost profits, and delight your customers.

Manage customers, operations, and billing information in a single platform

Track workshop jobs progress in real-time from start to finish

Customize quotations and contracts tailored to your rental or leasing requirement

Manage inventory stocks from a single, centralized view

Control the full procurement workflow with tight cost management and smarter purchasing decisions

Maintain assets and accurate financial reports on every transaction

Cost-effective and scalable platform to grow with your business needs

Drive service excellence and build long-term loyalty with Fleetnetics ERP System.

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Customer Management

Understand Every Customer, Nurture Relationships

The Customer module provides a complete view of each customer, including basic profile details, reminders, and full transaction history. With centralized records, your team can respond faster, personalize service, and manage every customer with confidence.

4.8

Trusted by Automotive Companies Across South East Asia

Interactive Communication with Customers

Lead & Contact Management

Single Source of Truth

Know Your Customers, Serve them Better, Build Trust

Centralize customer information, track interactions, and deliver personalized service that strengthens long-term relationships.

Optimize Customer Insight, Elevate Service Performance

Unlock complete customer visibility, reduce administrative workload, and deliver consistent, personalized service with Fleetnetics Customer Management.

Customer

Supplier

Case / Enquiries

User

Calendar Alerts

Vehicle Settings

Vehicle Management

Email Notification

Document

Reports

Accelerate Growth With a Unified Customer Management Platform

Gain a complete view of every customer. Streamline interactions, improve service quality, and enhance retention with Fleetnetics Customer Management.

Saves processing time

Real-time inventory visibility

Tighter cost and pricing control

Accurate fulfilment and logistics

Real results. Real stories.

Software is very sensitive in inventory tracking and has accurate credit data.

Fleetnetics is a very good tool, where you want to integrate all the operation, from front to back-end.

The solution not only drives our leasing business to a greater height, it also improves our productivity as well as gaining better relationship with our customers.

Grow with the #1 Automotive ERP Software in Asia

Discover the all-in-one platform built for modern automotive industry. Save time, boost profits, and delight your customers.

Got questions? Contact us.

Drive service excellence and build long-term loyalty with Fleetnetics ERP System.