Vehicle Workshop
KGC Workshop Books Appointments at Midnight with Cloud Workshop Management Software
Case at a glance
Client sum up
Company: KGC Workshop, formally Koh Guan Chua Workshop
Industry: Vehicle workshop, full service range
Location: Ang Mo Kio, Singapore
Founded: 6 September 1967, by the late Mr Koh Guan Chua
Leadership: third-generation successor Mr Koh Dan Jian, since 2008
Modules: Workshop Management, Customer Management, Inventory Management
Headline result: appointments registered remotely, at any hour
I can work from home, at the last minute, will text me online or my guys at night. We can still register the appointment into the system anytime, anywhere.
- Koh Dan Jian - Third-generation successor, KGC Workshop -
KGC Workshop was founded on 6 September 1967 by the late Mr Koh Guan Chua as a spray painting shop, and has grown into a comprehensive one-stop automotive workshop.
The business has been led since 2008 by third-generation successor Mr Koh Dan Jian, known as D.J.
KGC Workshop offers a full range of services, from interior maintenance to exterior car bodyworks, and operates from Ang Mo Kio with most customers arriving by word of mouth.
Customer Background
Challenges
Why did KGC Workshop come back to Fleetnetics?
KGC Workshop tried other automotive software before settling, and none of it met what the business needed day to day. The workshop returned to Fleetnetics, which is a decision a garage only makes once it has paid the cost of switching twice.
What was holding the workshop back as demand grew?
Growing customer demand and a widening service range had outgrown the system daily operations were running on. Vehicle volume was high, appointments needed to be booked remotely in real time, and job history and vehicle health check-ups had to be tracked reliably rather than remembered.
Why does a workshop need structured data behind its decisions?
Operational decisions needed structured data rather than instinct, and last-minute issues needed a support team that answered quickly. For an owner, that is the difference between deciding how much work to take on and guessing at it.
After using Fleetnetics
Appointments can be registered remotely at any hour, including from home at night, without anyone being on site.
Centralised and clearly structured data makes it easier to track service histories, monitor vehicle health and decide what work to take on next
The workshop handles high volumes of vehicles daily without a matching increase in labour.
Response times came down and workshop processes became smoother and more organised.
The improvement was immediate after the switch rather than arriving after a long settling-in period.
Workshop Management System
Modules Used By The Client
Customer Management
Inventory Management System
Workshop Management System
KGC Workshop tried other automotive software before settling, and none of it met what the business needed day to day. The workshop returned to Fleetnetics, which is a decision a garage only makes once it has paid the cost of switching twice.
Customer Management
Growing customer demand and a widening service range had outgrown the system daily operations were running on. Vehicle volume was high, appointments needed to be booked remotely in real time, and job history and vehicle health check-ups had to be tracked reliably rather than remembered.
Inventory Management System
Operational decisions needed structured data rather than instinct, and last-minute issues needed a support team that answered quickly. For an owner, that is the difference between deciding how much work to take on and guessing at it.
Full Customer Interview Video Here
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