Vehicle Workshop
KGC Workshop Books Appointments at Midnight with Cloud Workshop Management Software
Written by Nguyen Huy Nghia, Marketing Executive, Fleetnetics
Interview conducted with KGC Workshop in 2019 · Published 19 May 2019 · Last updated 9 September 2026
Case at a glance
Client sum up
Company: KGC Workshop, formally Koh Guan Chua Workshop
Industry: Vehicle workshop, full service range
Location: Ang Mo Kio, Singapore
Founded: 6 September 1967, by the late Mr Koh Guan Chua
Leadership: third-generation successor Mr Koh Dan Jian, since 2008
Modules: Workshop Management, Customer Management, Inventory Management
Headline result: appointments registered remotely, at any hour
KGC Workshop, a third-generation automotive garage in Singapore, returned to Fleetnetics after outgrowing other software systems. By moving to a cloud-based ERP, the team now manages high vehicle volumes and registers remote appointments anytime, anywhere, giving the owner structured data to track vehicle health and service histories.
Case overview
Case sum up
Intro
What we provided?
Workshop management software is automotive ERP software that runs appointments, job cards, parts and billing from one system a garage can open from anywhere. KGC Workshop, a third-generation Singapore garage founded in 1967, tried other systems, came back to Fleetnetics, and now registers appointments from home late at night.
I can work from home, at the last minute, will text me online or my guys at night. We can still register the appointment into the system anytime, anywhere.
- Koh Dan Jian - Third-generation successor, KGC Workshop -
Customer Background
KGC Workshop was founded on 6 September 1967 by the late Mr Koh Guan Chua as a spray painting shop, and has grown into a comprehensive one-stop automotive workshop.
The business has been led since 2008 by third-generation successor Mr Koh Dan Jian, known as D.J.
KGC Workshop offers a full range of services, from interior maintenance to exterior car bodyworks, and operates from Ang Mo Kio with most customers arriving by word of mouth.
Challenges
Why did KGC Workshop come back to Fleetnetics?
KGC Workshop tried other automotive software before settling, and none of it met what the business needed day to day. The workshop returned to Fleetnetics, which is a decision a garage only makes once it has paid the cost of switching twice.
What was holding the workshop back as demand grew?
Growing customer demand and a widening service range had outgrown the system daily operations were running on. Vehicle volume was high, appointments needed to be booked remotely in real time, and job history and vehicle health check-ups had to be tracked reliably rather than remembered.
Why does a workshop need structured data behind its decisions?
Operational decisions needed structured data rather than instinct, and last-minute issues needed a support team that answered quickly. For an owner, that is the difference between deciding how much work to take on and guessing at it.
After using Fleetnetics
Using the cloud-based Workshop Management System, appointments can be registered remotely at any hour, including from home at night, without anyone being on site.
Centralised and clearly structured data makes it easier for the team to track service histories, monitor vehicle health, and decide what work to take on next.
The workshop handles high volumes of vehicles daily without requiring a matching increase in administrative labour.
Response times came down significantly, and workshop processes became smoother and more organised.
The operational improvement was immediate after the switch to Fleetnetics, rather than arriving after a long settling-in period.
Workshop Management System
Modules Used By The Client
Customer Management
Inventory Management System
Workshop Management System
KGC Workshop tried other automotive software before settling, and none of it met what the business needed day to day. The workshop returned to Fleetnetics, which is a decision a garage only makes once it has paid the cost of switching twice.
Customer Management
Growing customer demand and a widening service range had outgrown the system daily operations were running on. Vehicle volume was high, appointments needed to be booked remotely in real time, and job history and vehicle health check-ups had to be tracked reliably rather than remembered.
Inventory Management System
Operational decisions needed structured data rather than instinct, and last-minute issues needed a support team that answered quickly. For an owner, that is the difference between deciding how much work to take on and guessing at it.
Full Customer Interview Video Here
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SPK Singapore
After using the Fleetnetics’s Re-ordering feature, once a full- day task, now takes only 2-3hrs to complete.
Motor Edgevantage
Fleetnetics is a very good tool, where you want to integrate all the operations, from front to back-end.
About the author
Nguyen Huy Nghia
Nghia is a Marketing Executive at Fleetnetics, where he covers SEO, content & customer stories for the automotive ERP platform.
He works with Fleetnetics customers across rental and leasing, workshop, and parts distribution to document how each operation runs day to day.