Case Study: Vehicle Workshop
Expanding Garage Business to Last for Generations
I can work from home, at the last minute, will text me online or my guys at night. We can still register the appointment into the system anytime, anywhere.
After using Fleetnetics
Fleetnetics enabled KGC to manage appointments remotely, whether during the day or night, or while working from home, offering flexibility.
The system provided clearly structured and centralised data, making it easier to manage daily workflows, track service histories, monitor vehicle health and make informed decisions.
Fleetnetics also enables KGC to handle high volumes of vehicles on a daily basis.
The switch to Fleetnetics has brought immediate results, KGC experienced greater operational clarity and was able to take on more tasks without intensive labour.
Customer service was also able to improve as response time was reduced, while the workshop benefited from smoother, more organised processes.
After using Fleetnetics
Customer service was also able to improve as response time was reduced, while the workshop benefited from smoother, more organised processes.
Fleetnetics enabled KGC to manage appointments remotely, whether during the day or night, or while working from home, offering flexibility.
The system provided clearly structured and centralised data, making it easier to manage daily workflows, track service histories, monitor vehicle health and make informed decisions.
Fleetnetics also enables KGC to handle high volumes of vehicles on a daily basis.
The switch to Fleetnetics has brought immediate results, KGC experienced greater operational clarity and was able to take on more tasks without intensive labour.
Challenges
With growing customer demand and an expanding range of services, KGC required a more robust system to keep up with daily operations. KGC needed a solution that is capable of managing high volumes of vehicles, enabling real-time remote appointment bookings, efficiently tracking job history and managing vehicle health checkups.
Additionally, KGC sought structured, reliable data to support operational decisions and a responsive after sales support team, that can help rectify last minute issues quickly. Before Fleetnetics, KGC tried other Automotive ERP, however they quickly realised those solutions could not meet their expectations and requirements, leading KGC to return to the reliability of Fleetnetics.
Customer Background
Founded on 6 September 1967, by the late Mr. Koh Guan Chua as a spray painting shop
Offers a full range of services, from interior maintenance to exterior car bodyworks.
Now is led by third-generation successor Mr Koh Dan Jian( D.J.), took over in 2008, now a comprehensive one-stop automotive workshop
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Motor Edgevantage
Reduced manual workload, improved customer service with the mobile support for front-line staff, and enhanced data management and job order management.
