Auto Leasing & Honda Cars Dealer
Kah Motor Creates Rental Agreements in Three Steps on a Vehicle Leasing Management System
Case at a glance
Client sum up
Company: Kah Motor
Industry: Vehicle leasing and Honda dealership
Location: Singapore
Established: 1969, to further Honda's automobile business in Malaysia and Singapore
Modules: Rental Management, Customer Management, Fleet Management, Account Management
Headline result: a rental agreement created in three steps
The solution not only drives our leasing business to a greater height, it also improves our productivity as well as gaining a better relationship with our customers.
Liu Peihua - Head of Technology and Infrastructure, Kah Motor
Kah Motor was established in 1969 to further Honda's automobile business in Malaysia and Singapore.
The company has built a longstanding reputation for excellence in customer service across both its dealership and its leasing operations.
Kah Motor works closely with Honda Research & Development Tochigi Co. Ltd. to create a full model line-up suited to Singapore customers.
Customer Background
Challenges
Why did Kah Motor outgrow its previous system?
Kah Motor's previous system could no longer keep pace with the company's growth or with changes in the automotive market. Each new requirement depended on technical support that the incumbent provider could not deliver quickly enough, which left the team waiting on fixes while the fleet kept moving.
Why does a leasing fleet need automotive-specific software?
Leasing carries heavy detail on every vehicle, including COE, road tax, insurance renewal and servicing history. A general-purpose system asks you to bolt that structure on afterwards, so Kah Motor needed a reliable and flexible platform that already understood how an automotive fleet works.
What did Kah Motor need from a solution provider?
Kah Motor wanted a provider that understood the company's requirements and pain points without a long translation exercise. For the management team, that shortens implementation risk, because the vendor is not learning the industry at the customer's expense.
After using Fleetnetics
Fleetnetics has proven its suitability for rental and leasing businesses across Kah Motor's daily operations.
The Fleetnetics Rental Management System was designed specifically for the automotive industry rather than configured for it afterwards
Kah Motor has received constant system updates and responsive correspondence throughout the partnership.
Kah Motor's team creates a rental agreement in three steps, which keeps counter handover moving during busy periods.
Enhanced efficiency and increased customer satisfaction has been proven.
Rental Management System
Kah Motor's previous system could no longer keep pace with the company's growth or with changes in the automotive market. Each new requirement depended on technical support that the incumbent provider could not deliver quickly enough, which left the team waiting on fixes while the fleet kept moving.
Leasing carries heavy detail on every vehicle, including COE, road tax, insurance renewal and servicing history. A general-purpose system asks you to bolt that structure on afterwards, so Kah Motor needed a reliable and flexible platform that already understood how an automotive fleet works.
Fleet Management System
Kah Motor wanted a provider that understood the company's requirements and pain points without a long translation exercise. For the management team, that shortens implementation risk, because the vendor is not learning the industry at the customer's expense.
Full Customer Interview Video Here
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